Discuss your experiences with complaint handling in the workplace (as the aggrieved, the supervisor or the HRM professional). What role (if any) did HRM play in resolving that conflict? What process was followed to resolve the conflict? What the process handled correctly?
Support your post with additional information from at least two reputable sources (library and/or web-based). Cite your sources. Bring in your own personal experiences, if applicable.
Requirements: 1 Page, with references. No cover sheet or writing format necessary