10-12 pages APA format. Please include these two references in your list, they are my textbooks for this course. The detailed instruction is attached. A sample writing by my instructor is also included. Thank you.
1.Fisher, R., Ury, W., Patton, B., & Fisher, R. (2008). Getting to yes. Bensenville, IL: Learning Communications.
2. Raines, S. (2013). Conflict Management for Managers: Resolving Workplace, Client, and Policy D. John Wiley & Sons.