Read the following case study and write a 1-2 page summary based on the prompts that follow.
Evelyn Marrot works in the HR department for Maxim Service Industries, a company that specializes in collections and customer service for credit card companies. She has been assigned to a project focused on making improvements to the culture and the work environment of the organization.
The CEO is concerned that employees are not happy and as a result, they are not performing to the best of their abilities.
Evelyn wants to implement a high-performance work system at Maxim Service Industries, but she does not know where to begin. Include the following information in your case study summary:
- An overview of Evelyn’s case.
- Key Issues or Problems.
- Alternatives that Evelyn can consider.
- A potential solution to Evelyn’s dilemma.
- Your conclusion on the case study.
- Relevant additional supporting research.
- Be sure to cite any outside research sources.