case study evelyn marrot 0

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Read the following case study and write a 1-2 page summary based on the prompts that follow.


Evelyn Marrot works in the HR department for Maxim Service Industries, a company that specializes in collections and customer service for credit card companies. She has been assigned to a project focused on making improvements to the culture and the work environment of the organization.


The CEO is concerned that employees are not happy and as a result, they are not performing to the best of their abilities.


Evelyn wants to implement a high-performance work system at Maxim Service Industries, but she does not know where to begin. Include the following information in your case study summary:


An overview of Evelyn’s case.

Key Issues or Problems.

Alternatives that Evelyn can consider.

A potential solution to Evelyn’s dilemma.

Your conclusion on the case study.

Relevant additional supporting research.

Be sure to cite any outside research sources.

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