Distinguish operational practices that will create an exceptional customer experience.

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As you continue in the Emerging Leaders onboarding learning and
development program for the second quarter, you have experienced a few
successes and now some wins. During this onboarding-program you have
continued to participate in assessments and have now completed a
leadership development and a strategic plan outline. Now let us
continue to move forward in the onboarding program where you are now
being asked to develop a customer service plan outline to help you to
demonstrate your ability to distinguish operational practices that will
create an exceptional customer experience.

  • For this customer service plan, establish an outline to
    distinguish operational practices that will create an exceptional
    customer experience program by addressing and answering the following
    questions:

    • What is an exceptional customer experience? Explain how you as
      an Emerging Leader will you define an exceptional customer experience
      for your organizational customers.
    • What steps should team members take to create an exceptional
      customer experience? Explain how you as an Emerging Leader will develop
      your team members to implement these steps.
    • What metrics will you use to measure the effectiveness of an
      organizational exceptional customer experience program? Explain how you
      as an Emerging Leader will use these outcomes to sustain and maintain an
      organizational exceptional customer experience program.

Clearly distinguish operational practices that will create an exceptional customer experience.

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