Short Paper: HCAHPS Survey Score

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Your healthcare facility’s HCAHPS survey score for physician communication has had a drop in the top box score for the last two quarters.

The CEO of the 80-bed hospital has asked you to write a brief paper that offers three specific evidence-based strategies to improve the score and provides a rationale for each of the selected strategies. Your comparison must include the following critical elements:

  • Three evidence-based strategies to improve the score by the next quarter.
  • A rationale for each of the three evidence-based strategies identified.
  • Explanation of how the selected strategies will be evaluated.
  • Explanation of how selected strategies will be incorporated into the internal structure of the healthcare environment.
  • A plan for enlisting the cooperation of the medical staff.

In this assignment, you will have the opportunity to engage in a real-world process completed by a healthcare manager that occurs frequently in healthcare
organizations. The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey assesses the patient’s healthcare experience and,
because of this, receives a good deal of attention from healthcare leadership and staff. In this scenario, you are faced with low provider scores in the area of
physician communication. Your assignment is to develop evidence-based strategies to address the issue and explain how these strategies will be implemented in
the healthcare organization.

Prompt: Your healthcare facility’s HCAHPS survey score for physician communication has had a drop in the top box score for the last two quarters. The chief
executive officer of the 80-bed hospital has asked you to write a brief paper that offers three specific evidence-based strategies to improve the score and
provides a rationale for each of the selected strategies.

Your comparison must include the following critical elements:

  •  Three evidence-based strategies to improve the score by the next quarter.
  •  A rationale for each of the three evidence-based strategies identified.
  •  Explanation of how the selected strategies will be evaluated.
  •  Explanation of how the selected strategies will be incorporated into the internal structure of the healthcare environment.
  •  A plan for enlisting the cooperation of the medical staff.
    Guidelines for Submission: This submission should be 3–4 pages, not including at least three evidence-based references, with 12-point Times New Roman font,
    one-inch margins, and APA-formatted citations for all sources used.
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