1. This assignment provides you with an opportunity to complete three major items: a cover letter, a resume, and a professional strengths, weaknesses, opportunities, and threats (SWOT) analysis. The cover letter should be a three-paragraph memo that has been tailored to a specific job that interests you. The resume should adhere to the steps outlined in Chapter 14 (see page 206). The details within the resume must be current with all relevant and up-to-date information. The SWOT analysis should address your professional strengths, weaknesses, opportunities, and threats. Bullet points are acceptable for the resume and SWOT analysis; however, they must be detailed. Again, the cover letter must include three paragraphs. Also, the resume must be at least one page, and the SWOT analysis must thoroughly address each of the four parts of the analysis. Be sure to have the major items in the proper sequence: first, the cover letter; then, the resume; and finally, the SWOT analysis. Format each major item as you wish; however, be sure the details are professional and legible. Save all three within one word-processing document (e.g., Word) before submitting the file in Blackboard for grading.
2. This question involves analyzing the advantages of an organization that offers quality services that are related to human resources. Specifically, think about two major areas of a performance evaluation: (a) quality and (b) remaining positive throughout. Use your critical-thinking skills to describe some techniques that you could apply toward quality and positive service while conducting a performance evaluation for an employee. Your response must be at least 200 words in length.
3. This question provides you with an opportunity to analyze the advantages of an organization that offers quality customer service. First, describe what it means to you to provide quality customer service for both internal customers and also external customers. Second, use your critical-thinking skills to explain how quality customer service can impact an organization’s entire culture. Your response must be at least 200 words in length.