Based on the CRM work you have done
throughout this course, you are now called on to act as a consultant to
apply your knowledge to other industries that have an existing CRM
program that would be beneficial to employees and organizations to
reduce human error and improve employee efficiency.
Select one agency that employs a CRM program.
Research how this agency employed a CRM program in a similar or different way than was identified in the aviation article from “Making Air Travel Safer Through Crew Resource Management –> (http://www.apa.org/action/resources/research-in-action/crew.aspx)
Write a 1,400- to
1,750-word paper in which you provide evidence of how this CRM program
was implemented. Include the following in your response:
- Distinguish between various team concepts as they relate to performance during and after this training program.
- Explain the difference between leaders and managers, as well as the
influence and power they may have on the success of this program.
- Evaluate at least two theories of leadership and the role that
leaders utilizing these theories play in facilitating this program.
- Analyze the general effects on the organization that may result from
this program, referencing the concepts of organizational development
and various organizational theories.