Application Case: Google Reacts

10-16: Without doing any further research than what you learned in this chapter, what other steps would you suggest Google take to improve employee retention?

10-17: Was there any information in previous chapters of this book that would help to illustrate other steps Google took to improve retention?

10-18: Use other Internet sources, including Google.com, to finalize an answer to the question. What other steps should Google take to improve employee retention?

Carter Cleaning Company – The Career Planning Program

10-19: What would be the advantages to Carter Cleaning of setting up such a career planning program?

10-20: Who should participate in the program, and why? All employees? Selected employees?

10-21: Outline and describe the career development program you would propose for the cleaners, pressers, counter people, and managers at the Carter Cleaning Centers.