Module 04 Written Assignment – Advanced Laser Clinics

Read the following background and scenario for Advanced Laser Clinics. Answer the following questions while incorporating information from the module materials.

Ryan, E. Advanced Laser Clinics Retrieved from: Harvard Business Publishing Newsletters

• Ryan is clearly in a difficult situation. She just started at a new company and is already contending with conflict. As she prepares for her difficult conversation with Gretchen, she is mindful of the fact that there will be a power differential between her and Gretchen. Why is power important to negotiations and this situation? What is the source of power that Ryan holds? Why?

• When preparing for a difficult conversation, particularly when there is a power differential, it is important to practice or rehearse how you will open the conversation. Based on the facts, put yourself in Ryan’s shoes and compose a paragraph that you would state to Gretchen to start the conversation.

• Another key factor in having a difficult conversation is preparing by having a list of questions ready for the other party. Prepare 5 questions for Ryan to ask Gretchen during the course of their conversation.

• Ethics plays an important role in all aspects of negotiation and conflict resolution. Identify at least 3 ethical situations that are present or could arise based on the scenario. Explain why each issue is problematic and provide a way of either resolving or preventing it.