UOP MGT 312 Final Exam

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The interdisciplinary field dedicated to understanding and managing people at work is called:

Management dynamics

Management theory

Organizational dynamics

Organizational behavior

2. The distinction between flexible and fixed individual differences:

Is that managers have little or no impact on flexible differences

Is that managers should hire people based on their attitudes and emotions

Is that managers have little or no impact on fixed differences

Has no practical value for managers

3. Regarding using personality testing as part of the hiring process, experts have concluded that:

The typical personality test is not a valid predictor of job performance

Only the Big Five should be used as predictors of job performance

The effects of personality on job performance are so large it cannot be ignored by managers

There are many valid instruments available to managers to test for personality types

4. In Ajzen’s theory of planned behavior, ___________ is (are) the key link between _________.

Intentions; attidtudes and planned behavior

Norms; intentions and planned behavior

Intentions; norms and attitudes

Attitudes; intentions and planned behavior

5. According to the Ajzen model, the strongest predictor of an employee’s behavior is (are):

The employee’s intentions

The employee’s attitudes

Social norms

The employee’s values

6. The steps in the process of stereotype formation and maintenance in order are:

Expectations, categorization, inferences, maintenance.

Categorization, inferences, expectations, maintenance.

Inferences, categorization, expectations, maintenance.

Categorization, expectations, inferences, maintenance.

7. Janelle, one of Abdul’s employees, has performed poorly on many aspects of her job since she was hired four months ago. This is likely to be attributed to:

External causes

Fundamental bias

Internal causes

Self-serving bias

8. The potential to understand and regulate oneself is known as:

Naturalist intelligence

Intrapersonal intelligence

Kinesthetic intelligence

Interpersonal intelligence

9. Self-enhancement and self-transcendence are:

Personal attitudes

Endpoints of one of the dimensions of values

Workplace attitudes


10. Organizations with adhocracy cultures are described as:

Externally focused and valuing stability and control

Internally focused and valuing stability and control

Externally focused and valuing flexibility

Internally focused and valuing flexibility

11. Which of the following is the least fixed of a person’s individual differences?

Cognitive abilities




12. Camilla, a manager, notes that while Wilhelm’s written reports are very thorough and accurate, his oral presentations are not effective. Camilla is looking at:

Explicit factors

Implicit factors



13. Stimulation is in the ____________ part of Schwartz’s model.


Openness to change



14. The contingency approach suggests that:

A manager needs to learn a set of hard-and-fast rules.

There is one best way to manage.

OB theories apply to all situations.

The best answer depends on the situation.

15. Research shows that, in general:

Social capital increases group conflict.

Social capital decreases work group integration.

Social capital decreases organizational performance.

Social capital can improve operations.

16. The corporate staff in the accounting department at ABC Corporation went on 12-hour days during the holiday season, just like the regular retail employees do during that season. This is an example of a(n) _________ change.


Radically innovative



17. The extent to which an individual identifies with an organization and commits to its goals is called:

Organizational satisfaction

Organizational commitment

Job involvement

Perceived organizational support

18. Joyce finds that the members of the project team to which she has been assigned in her management class are all athletes on the college’s football and basketball teams. She immediately considers dropping the class because she thinks her experience with that team will be negative. Joyce is likely to be reacting to a:

Self-serving bias

Semantic memory

Negativity bias


19. The productive potential of an individual’s knowledge, skills, and experiences is known as:

Soft skills

Ethical capital

Human capital

Social capital

20. Chris, a manager, knows that one of his employees values achievement and power. Chris should assign the employee to a job that includes:

High self-direction

High security

High influence over others

High social value

21. When something is _______, it stands out from its context.



A schema


22. A person can build his/her social capital by:

Being trained in new skills

Shadowing a higher-level manager

Getting a mentor

Learning a new language

23. Performance on tests like the Scholastic Aptitude Test and the Graduate Management Admissions Test is likely to be most closely related to:

Logical-mathematical intelligence

Interpersonal intelligence

Intrapersonal intelligence

Naturalist intelligence

24. Acme Movers is a company that ships goods and cargo to all locations in the United States. The employees understand that the company’s primary vision of timeliness, efficiency and low-cost services is important to maintain the competitive edge over other movers in the business. They constantly work to ensure that all deliveries reach their destinations on schedule, and the company, in turn, rewards the employees with performance-based awards and profit sharing. Which function of organizational culture is exemplified here?

Facilitating collective commitment

Giving members an organizational identity

Promoting social system stability

Shaping behavior by helping members make sense of their surroundings

25. The process that enables us to interpret and understand our surroundings is called:





26. Sustainable businesses tend to be run by CEOs who are:






___________ is associated with success for managers and salespeople.


Emotional stability



28. Keyshawn is a player on a professional football team. Because of this, his play every week is scrutinized by fans and media, as well as his own coaches. Sometimes, their comments are very negative and even personal. Keyshawn will handle this better if he has a high level of _________ intelligence.





29. The two dimensions of the competing values framework are:

Internal-external and group-individual

Internal-external and anticipatory-retrospective

Group-individual and stable-flexible

Internal-external and stable-flexible

30. Which of the following mechanisms for changing organizational culture addresses all three levels of culture?

Deliberate role modeling, training, and coaching

Workflow and organizational structure

Rites and rituals

Organizational goals


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